Refund Policy
Refund Policy
Returns & Exchanges
At RUNNLABS, we stand by the quality of our gear. If you’re not satisfied with your purchase, we offer a 30-day return or exchange policy from the day you receive your order.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange:
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Items must be unused, unworn, unwashed, and in their original packaging.
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Proof of purchase (order number) is required.
Order Cancellations
Cancellations are allowed within 24 hours of purchase, provided the order has not been shipped.
Once an order is in transit, it cannot be cancelled. Please wait for delivery and then request a return under our standard return policy.
Refunds
Refunds are available for eligible returns within 30 days of delivery.
Customers are responsible for all return shipping costs, as well as any import duties, customs fees, taxes, or other charges required to return the goods to our international warehouse.
Once your returned item has been received and inspected, your refund will be processed to the original payment method. Please note that original shipping fees are non-refundable.
If an item is defective, damaged, or incorrect upon arrival, please contact us immediately and we will arrange a replacement or refund at no extra cost.
Once your returned item has been received and inspected, refunds are processed within 5 business days (Monday to Friday) to the original payment method. Please note that it may take additional time for your bank or payment provider to reflect the refund.
Exchanges
If you prefer an exchange for a different size or an item of equal value, please let us know when contacting our support team.
Once your return has been received and approved, we will ship your replacement.
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
How to Start a Return or Exchange
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Email us at contact@runnlabs.com with your order number and the reason for your return or exchange.
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Our support team will provide you with the appropriate return instructions.
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Once the item has been received and inspected, we will process your refund or ship your replacement.
Return Shipping & Address
Returned items must be sent to our international warehouse.
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Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
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Original shipping fees are non-refundable.
Return address details will be provided by our support team after your return request has been approved.
European Union Customers
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 30 days, for any reason and without providing justification.
Your item must be in the same condition in which you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, contact us at contact@runnlabs.com. Return instructions and the applicable return address will be provided after your request has been reviewed.
Contact
For any questions regarding returns, exchanges, or refunds, please contact us at:
