Privacy Policy

Last updated: September 5, 2026

RUNNLABS operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). RUNNLABS is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details, including your name, address, billing address, shipping address, phone number, and email address.

• Financial information, including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.

• Account information, including your username, password, security questions, preferences, and settings.

• Transaction information, including the items you view, put in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

• Communications with us, including information you provide when contacting RUNNLABS, such as when submitting a customer support inquiry.

• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

• Usage information, including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

• Automatically through the Services, including from your device when you use our products or services or visit our website, and through cookies and similar technologies.

• From our service providers, including when we engage them to provide certain technologies or services and they collect or process personal information on our behalf.

• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with RUNNLABS or which Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide the Services, perform our contract with you, process payments, fulfill orders, remember your preferences and products you may be interested in, send account-related notifications, process purchases, returns, exchanges, and other transactions, manage your account, arrange shipping, facilitate returns and exchanges, enable reviews, and provide a customized shopping experience.

• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, or promotional communications by email, text message, or other permitted channels, and showing you advertisements for RUNNLABS products or services.

• Security and Fraud Prevention. We use personal information to authenticate accounts, provide a secure payment and shopping experience, detect and investigate potentially fraudulent, illegal, unsafe, or malicious activity, and protect our Services and customers.

• Communicating with You. We use your personal information to provide customer support, respond to your requests, provide effective Services, and maintain our relationship with you.

• Legal Reasons. We may use personal information to comply with applicable laws and valid legal processes, respond to requests from law enforcement or government agencies, investigate potential or actual litigation or disputes, and enforce our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes and subject to this Privacy Policy. These circumstances may include:

• With Shopify, vendors, and other third parties that perform services on our behalf, including payment processing, IT services, analytics, customer support, cloud storage, fulfillment, and shipping.

• With business and marketing partners that assist RUNNLABS with marketing and advertising services.

• When you direct us, request us, or otherwise consent to the disclosure of certain information to third parties, such as when necessary to ship products to you.

• With our affiliates or other entities within our corporate group, where applicable.

• In connection with a business transaction such as a merger, acquisition, restructuring, or bankruptcy, or when required to comply with applicable legal obligations and protect RUNNLABS, our Services, customers, or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through RUNNLABS may be transmitted to and shared with Shopify and other third parties that may be located in countries other than the country where you reside.

RUNNLABS may also use Shopify features that incorporate information obtained from your interactions with our store and other merchants using Shopify.

In these circumstances, Shopify may be responsible for processing certain personal information, including responding to requests to exercise rights relating to information processed by Shopify.

For more information, you can consult Shopify's Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties.

If you follow links to websites that are not affiliated with or controlled by RUNNLABS, you should review their privacy policies, security policies, and terms and conditions.

We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or platforms.

The inclusion of a third-party link on RUNNLABS does not necessarily imply endorsement of that website, platform, its content, owners, or operators.

Children's Data

The Services are not intended for use by children, and RUNNLABS does not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are the parent or guardian of a child who has provided us with personal information, you may contact us at contact@runnlabs.com to request its deletion.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security.

Information transmitted over the internet may not always be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

How long we retain personal information depends on various factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may only apply in certain circumstances.

• Right to Access / Know. You may have the right to request access to personal information we hold about you.

• Right to Delete. You may have the right to request deletion of personal information we maintain about you.

• Right to Correct. You may have the right to request correction of inaccurate personal information.

• Right of Portability. You may have the right to receive a copy of certain personal information we hold about you and, where applicable, request that it be transferred to a third party.

• Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have rights relating to the sale or sharing of personal information or its use for targeted advertising.

• Managing Communication Preferences. We may send promotional emails. You may unsubscribe at any time using the unsubscribe option included in our marketing emails. Even after unsubscribing, we may still send non-promotional communications relating to your account, purchases, orders, or other transactions.

UK and European Economic Area

If you reside in the United Kingdom or European Economic Area, subject to exceptions and limitations under applicable law, you may also have additional rights, including:

• Objection to Processing and Restriction of Processing. You may have the right to object to or request restrictions on certain processing of your personal information.

• Withdrawal of Consent. Where we rely on your consent to process personal information, you may withdraw that consent. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

You may exercise applicable rights by contacting RUNNLABS at contact@runnlabs.com.

We will not discriminate against you for exercising your privacy rights. We may need to verify your identity before processing certain requests, as permitted or required by applicable law.

Complaints

If you have a complaint about how RUNNLABS processes your personal information, please contact us at contact@runnlabs.com.

Depending on where you live, you may also have the right to lodge a complaint with your applicable data protection authority.

International Transfers

We may transfer, store, and process personal information outside the country where you live.

Where required by applicable law, transfers of personal information outside the European Economic Area or United Kingdom will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, applicable UK transfer mechanisms, or another legally recognized safeguard.

Changes to This Privacy Policy

RUNNLABS may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

When we make changes, we may update the "Last updated" date and provide additional notice where required by applicable law.

Contact

If you have questions about RUNNLABS' privacy practices, this Privacy Policy, or would like to exercise any rights available to you, please contact us:

Email: contact@runnlabs.com

For the purposes of applicable data protection laws, RUNNLABS is the controller of your personal information where applicable.